FAQ's

The Cartel Kings

FAQ's

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept payment via Credit Card and Paypal.

All orders are charged in AUD upon checkout.


WHAT DOES SHIPPING COST?

A flat rate of $10 is charged for orders under $50 for Australia Wide.


HOW LONG WILL MY PACKAGE TAKE?

Domestic orders are Posted within 1-2 business days, depending on your location please allow up to 7 working days.

 

CAN I RETURN OR EXCHANGE AN ITEM?

We only accept returns or exchanges for faulty items within 30 days of your order purchase date.

Returned items must be in their original condition - unworn, unwashed and unused.

All tags must be attached with packaging in its original condition, including the protective hygiene seal on swimwear.


HAVE YOU RECEIVED MY RETURN?

Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on the service you use.

Once we have received your return, we will process it within two business days. You will be notified via email when your return has been received and your store credit or refund has been issued.

 

WILL YOU RE-STOCK ITEMS THAT HAVE SOLD OUT?

The Cartel Kings are constantly evolving.

We are always looking for new ways to improve sustainability and quality, therefore no two seasons are the same.

 

WHERE ARE YOUR PRODUCTS MADE?

Our products are designed and produced in Australia. We will always strive to use local companies to assist us.